Ground Staff Training
End-to-end ground operations training including check-in, baggage handling, customer service, and airport management systems.
Program Overview
The Ground Staff Training program prepares candidates for the dynamic world of airport ground operations. From passenger check-in and boarding to baggage handling and airport management systems, this comprehensive course covers all aspects of ground operations with personalised offline and live online classes.
Curriculum
Airport Operations Overview
Airport layout, ground handling operations, airline alliances, IATA codes, time zones
Check-In & Boarding
Passenger check-in procedures, seat allocation, boarding gate management, travel document verification
Baggage & Cargo Handling
Baggage processing, cargo documentation, dangerous goods awareness, lost baggage procedures
Reservation Systems
Amadeus/Galileo basics, PNR creation, ticket issuance, fare calculation fundamentals
Customer Service Excellence
Passenger handling, complaint resolution, special assistance (wheelchair, UM), VIP handling
Aviation Security
Security screening procedures, restricted items, emergency protocols
Program Highlights
Career Outcomes
- Airport Customer Service Agent
- Check-In / Boarding Gate Agent
- Ramp / Baggage Handling Supervisor
- Airline Reservation / Ticketing Agent
- Airport Operations Executive
Quick Information
- Duration
- 6 / 9 Months
- Eligibility
- Graduate from any stream. Age: 18-27 years. Good communication skills in English and Hindi. Basic computer knowledge preferred.
- Fees
- Contact for details
- Batches
- Weekday & Weekend available
Ready to Enrol?
Take the first step towards your aviation career. Apply now or request a callback from our admissions team.